Delete your Oria account

Oria is an app by Visora Studios. You can delete your Oria account and everything in it at any time, in the app or by email.

In the app

1. Open Oria and go to Profile.
2. Tap Delete account.
3. Press and hold Hold to delete account for about two seconds.
4. Confirm it’s you. If you log in with your email, Oria sends a six-digit code to that address: enter it. If you log in with Apple or Google, confirm with Apple or Google.

Oria deletes your account right away, erases its data on that phone and shows “Your account is deleted.” While you have no active subscription, you’ll also find Delete account in the small print of the subscription screen.

Without the app

Email hello@visorastudios.com from the address you use to log in to Oria and ask us to delete your account. To make sure the request comes from you, we first reply to that address. We delete the account without undue delay, within one month of receiving your request at the latest, and confirm by email.

If you log in with Apple and chose to hide your email, write from the address of your Apple Account and tell us the relay address Apple created for Oria. You can find it in your Apple Account settings under Sign in with Apple.

What is deleted

• Your account: your email address, how you log in (email, Apple or Google) and your answer to “How did you hear about Oria?”
• Everything you made in Oria: tasks and lists, routines, habits and their check-ins, focus sessions, Daily Clear entries, and your settings
• Your profile name and photo, your orbs, rank and focus points
• Your record at our subscription service RevenueCat, with your purchase history and email address, which Oria has deleted at RevenueCat
• If you log in with Apple: Oria’s access to your Apple sign-in, which Oria revokes with Apple

Oria erases its data on the phone you delete from right away. Other phones logged in to the same account erase it the next time they connect.

What is kept, and for how long

• Your subscription. Deleting your account doesn’t cancel it. Cancel it first in your App Store or Google Play account settings. Apple or Google keep their records of your purchases under their own privacy policies.
• Technical logs and backups. Our server provider’s logs and technical sign-in records can contain your account’s random ID and your IP address. They are deleted automatically after a short time, currently after at most seven days. We delete backups of our database after at most seven days.
• Deletion log. Your account’s random ID and the time of deletion are kept for at most eight days, so the deletion still holds if we have to restore a backup.
• Pending deletions. If deleting your record at RevenueCat or revoking Apple’s sign-in fails, we keep your account’s ID, and for Apple the token, and retry every hour until it succeeds.
• Emails with us. If you asked for deletion by email, we keep that request and our reply for three years as proof that we deleted your account, then delete them. Other emails with us are deleted when we no longer need them for your request, unless the law requires us to keep them longer.

More about how Oria handles your data is in our privacy policy.